This Privacy Policy (the “Policy”) sets forth the principles governing the handling of personal information collected by Usui Home Co., Ltd. and Usui Home Holdings Co., Ltd. (collectively, the “Company”) through the Company’s website (the “Site”). The Company shall ensure that all officers and employees are fully informed of this Policy and shall strive to protect personal information appropriately in accordance with its provisions.

Handling of Personal Information

When collecting personal information, the Company shall clearly inform the individual of the purpose of collection and shall use lawful and fair means to the extent necessary to achieve that purpose. The purposes for which the Company collects personal information via this Site are as follows.

Why Does the Company Collect Customer Information?

1. To fulfil contracts and provide products, information, and services in the course of the Company’s business activities, such as real estate sales, brokerage, leasing, and property management.
2. To execute contracts and provide information and services related to construction, renovation, and insurance products handled by the Company.
3. To provide personal information to third parties to the extent necessary to achieve the purposes described in items 1 and 2 above.
4. To conduct sales and marketing activities via mail, telephone calls, and emails, including marketing activities such as requests to complete surveys, for the purposes described in items 1 and 2 above, and to carry out customer trend analysis, product development, and other research activities.
5. To respond to inquiries received from customers.
6. Upon request from an individual, the Company will cease providing information and services.

Purposes of Collecting Job Applicant Information

1. To conduct recruitment and selection activities.
2. To process internship applications and provide related information.

   Use of Personal Information
   The Company shall use personal information only within the scope of the purposes to which the individual has consented. If the Company changes any of the purposes of use listed above, it shall, in principle, notify the individual concerned in writing or through other appropriate means or publicly disclose the change via its website (https://www.usui-home.com/) or other channels.
   In addition, the purposes for which insurance companies entrusting the Company with insurance solicitation services may use personal information are set forth on the respective websites listed below:

   In addition, the purposes for which insurance companies entrusting the Company with insurance solicitation services may use personal information are set forth on the respective websites listed below:

   • Tokio Marine & Nichido Fire Insurance Co., Ltd. (http://www.tokiomarine-nichido.co.jp/)
   • Tokio Marine & Nichido Life Insurance Co., Ltd. (http://www.tmn-anshin.co.jp/)
   • Tokio Marine Millea Small-Amount and Short-Term Insurance Co., Ltd. (http://www.tmssi.co.jp/)
   • ORIX Life Insurance Corporation (http://www.orixlife.jp/)
   • SOMPO Himawari Life Insurance, Inc. (http://www.himawari-life.co.jp/)
   • AXA Life Insurance Co., Ltd. (http://www.axa.co.jp/)

   Provision to Third Parties, Entrustment of Processing, and Joint Use of Personal Information The Company may provide certain personal information it holds, such as real estate information, names, addresses, and other relevant details, to third parties through written documents, postal mail, telephone, the internet, email, advertising media, or other means.

   If the individual concerned requests that such provision be discontinued, the Company will promptly comply. However, please note that discontinuation may result in disadvantages or adverse effects in relation to the fulfillment of contractual obligations. Personal information provided by job applicants will not be shared with external parties without the individual’s prior consent.

Examples of Third Parties to Whom Personal Information May Be Provided

1. Contracting parties and prospective clients
2. Other licensed real estate brokers
3. Affiliated internet advertising agencies and organizations
4. Real estate information network systems designated by the Minister of Land, Infrastructure, Transport and Tourism under the Real Estate Brokerage Act
5. Judicial scriveners and land and house surveyors for property registration
6. Financial institutions involved in loan or credit arrangements
7. Property management companies
8. Partner contractors involved in construction or renovation work
9. Personal credit information agencies involved in screening or evaluation
10. Group companies: (Usui Home Holdings Co., Ltd.; Usui Housing Co., Ltd.; Kanagawa Rent Guarantee Co., Ltd.; Vertex Co., Ltd.; Kanagawa Center for Inheritance, Real Estate, and Vacant Property Consultation Center (a General Incorporated Association); Heartful Stage Co., Ltd.; Heartful Home Co., Ltd.; Heartland Co., Ltd.)

Joint Use of Personal Information

The Company may jointly use personal information with the group companies listed below: Group companies: (Usui Home Holdings Co., Ltd.; Usui Housing Co., Ltd.; Kanagawa Rent Guarantee Co., Ltd.; Vertex Co., Ltd.; Kanagawa Center for Inheritance, Real Estate, and Vacant Property Consultation Center (a General Incorporated Association); Heartful Stage Co., Ltd.; Heartful Home Co., Ltd.; Heartland Co., Ltd.)

Categories of Personal Information Subject to Joint Use: Customer name, date of birth, address, telephone number, fax number, and email address Purpose of Joint Use: To provide customers with information about new products and services from the Company’s group companies and to deliver after-sales support or related communications from those companies

The Company’s services may use cookies and similar technologies. These technologies help the Company understand how its services are used and support ongoing improvements to user experience and functionality. Users who wish to disable cookies may do so by adjusting their web browser settings. However, please note that disabling cookies may prevent access to certain features of the Company’s services.

Provision and Disclosure to Contractors

The Company may entrust the handling of personal information to third-party service providers. When doing so, it may provide or disclose customer personal information to such contractors to the extent necessary for the execution of the outsourced tasks. The Company will implement appropriate safeguards, including contractual obligations requiring proper management of personal information, prohibiting further disclosure to other parties, and ensuring measures are in place to prevent data leakage.

Implementation of Security Measures

To ensure the accuracy and security of personal information, the Company implements appropriate security measures, including information security controls. These measures are designed to prevent unauthorized access to—or the loss, destruction, alteration, or leakage of—personal information. If internal audits, actual security incidents, or customer feedback indicate a need for improvement, the Company will promptly take corrective action. For more information about the Company’s security management practices, please contact the inquiry office listed below.

Compliance with Laws and Guidelines

To ensure the reliable protection of personal information, the Company complies with all applicable laws and regulations related to personal data, as well as the guidelines issued by organizations to which it belongs.

Continuous Improvement and Policy Revisions

The Company continually improves its personal information protection practices through internal audits and periodic reviews by senior management. To enhance the protection of customer personal information, the Company may revise the measures described in this Policy as necessary. Any updates to this Policy will be posted on the Company’s website.

Respect for Customer Rights

The Company respects the rights of its customers. Upon confirming that a request has been made by the individual concerned, the Company will respond in accordance with applicable laws and regulations to requests for disclosure, correction, deletion, or suspension of use or provision of the individual’s personal information. For instructions on how to make such requests, please refer to the contact information below.

Contact Information

Please direct inquiries regarding the handling of personal information to the contact office below. We will respond once we have confirmed that the inquirer is the individual concerned.
For requests for disclosure, please visit our office in person with valid personal identification. As a general rule, responses will be provided within five (5) business days. We appreciate your understanding.

Inquiry Office

Reception Hours: Weekdays, 9:30 AM–6:00 PM (excluding weekends, Golden Week, Obon, and year-end holidays)
Address: 2-2-3 Kurihama, Yokosuka-shi, Kanagawa Prefecture, Japan
Email: contact@usui-home.com
Website: https://www.usui-home.com/

Established: September 1, 2005
Revised: January 15, 2025

President and Representative Director, Usui Home Holdings Co., Ltd.
Chairman of the Board, Usui Home Co., Ltd.
Koichi Kibe

Basic Policy on Information Security

Usui Home Co., Ltd. and Usui Home Holdings Co., Ltd. (hereinafter collectively referred to as “the Company”) are committed to protecting the information assets entrusted to us by our customers and maintained within our organization against threats such as accidents, disasters, and crimes. In order to earn the trust of our customers and the society at large, the Company will pursue company-wide initiatives based on the following policy to ensure robust information security.

1. Responsibility of Management
   The Company’s management shall take the lead in making organizational and continuous efforts to improve and enhance information security.
2. Establishment of Internal Structures
   The Company shall establish dedicated structures to maintain and improve information security and shall define and implement information security measures as official internal regulations.
3. Employee Commitment
   The Company’s employees shall acquire the necessary knowledge and skills related to information security and shall contribute to maintaining and strengthening the Company’s information security posture.
4. Compliance with Legal and Contractual Obligations
   The Company shall comply with all applicable laws, regulations, standards, and contractual obligations related to information security while striving to meet customer expectations.
5. Response to Violations and Incidents
   In the event of a violation of laws or contracts related to information security or in the event of a security incident, the Company shall take appropriate action and work to prevent recurrence.

Established: August 6, 2020
Revised: January 10, 2024

President and Representative Director, Usui Home Holdings Co., Ltd.
Chairman of the Board, Usui Home Co., Ltd.
Koichi Kibe

Article 1 (The Service)

1. Users shall be responsible for preparing, at their own cost and discretion, all necessary equipment, such as communication devices, software, and network environments, required to access the Service.
2. The Service consists of the provision of information through the Company’s website, as well as the delivery of other related content.

Article 2 (Amendment of the Terms)

1. The Company may revise these Terms without obtaining prior consent from users, using a method determined solely by the Company. In such cases, the Service will be governed by the revised Terms.
2. The revised Terms will take effect at the time they are posted on the Service’s website.

Article 3 (Notices from the Company)

1. The Company may notify users of matters necessary for use of the Service by posting on the Service’s website or by any other means the Company deems appropriate.
2. Such notices shall be deemed effective from the time they are posted on the Service’s website.

Article 4 (Copyright)

All copyrights to the content, screen designs, and all other materials provided through the Service shall belong to the Company or to a party designated by the Company.

Article 5 (Conclusion of Service Agreement)

1. To use the Service, the user must submit an application by entering the required information and transmitting it to the Company. The service agreement shall be deemed to have been concluded at the moment the transmitted information is stored on the Service’s server.
2. Notwithstanding the preceding paragraph or any other provision of these Terms, the Company may decline to enter into a service agreement if any of the following apply:
   1. The applicant is found not to exist.
   2. The application contains false, erroneous, or incomplete information.
   3. The Company otherwise deems the application inappropriate.

Article 6 (Service Fees)

Use of the Service shall be free of charge.

Article 7 (Suspension or Termination)

The Company may temporarily suspend the Service without prior notice to or consent of users if it determines that any of the following apply:

1. When maintenance is necessary due to failure or malfunction of equipment required to provide the Service
2. When provision of the Service is not possible due to force majeure
3. When backing up data necessary for the provision of the Service
4. When suspension is otherwise unavoidable due to operational or technical reasons

Article 8 (Advertisements)

The Company may display advertisements provided by third parties on the Service website. These advertisements are the responsibility of the respective advertisers, and the Company makes no guarantees regarding their accuracy or legality. The Company assumes no liability whatsoever for any issues arising from such advertisements.

Article 9 (Personal Information)

The Company will handle information that can identify an individual (hereinafter referred to as “Personal Information”) obtained through the Service in accordance with the following purposes:

1. To provide notifications, communications, and materials related to the Company’s products
2. To provide information from the Company
3. To send information and materials regarding the Company’s products, including promotional or advertising content
4. To respond to user inquiries, questions, and comments
5. To contact users regarding inquiries or issues arising in connection with use of the Service
6. To retain personal information for a certain period for the smooth operation of the Service
7. To use anonymized data for marketing analysis and other purposes in a form that does not identify individuals

Article 10 (Prohibited Conduct)

Users shall not engage in any of the following acts when using the Service:

1. Altering information related to the Service
2. Using the Service under a false identity or impersonating another individual
3. Transmitting or posting harmful computer programs or similar content
4. Infringing upon the property, reputation, privacy, or other rights of third parties or the Company
5. Collecting personal information of third parties or the Company without consent or through fraudulent means
6. Interfering with the use or provision of the Service
7. Infringing upon the copyrights or other intellectual property rights of third parties or the Company
8. Engaging in acts that violate laws or public order and morals
9. Conducting business or other profit-making activities through use of the Service
10. Damaging the reputation of the Company or causing harm to the Company
11. Engaging in any other conduct the Company deems inappropriate

Article 11 (Limitation of Liability)

The Company shall bear no liability for damages incurred by users or third parties (including other users) as a result of the following, or as stipulated in Article 5:

1. When the user is unable to use the Service due to issues with their own equipment
2. When the user violates these Terms
3. When disputes arise between a user and a third party or when a user causes damage to a third party, unless the cause is attributable to the Company
4. When damages occur to users or third parties as a result of using the Service for reasons not attributable to the Company

Article 12 (Matters Not Covered in These Terms)

In the event that a matter is not stipulated in these Terms, or if any ambiguity arises in the interpretation of these Terms, the parties shall seek to resolve the matter in good faith through mutual consultation.

Article 13 (Contact Information)

For inquiries regarding the Service, please contact:
Usui Home Co., Ltd. Head Office
Phone: +81 (0) 46-833-7009
FAX: +81 (0) 46-833-7099

Revisions and Amendments to the Basic Policy

This basic policy is subject to revision as necessary in response to changes in applicable laws and regulations or broader circumstances.